TERMS & CONDITIONS
CK HARDWARE & CONSTRUCTION PTE LTD is a company registered in Singapore and Building Construction Authority (BCA). Our registered address is located at 7 Rowell Road S207965, our other branch is located at 39 Mega Woodlands #01-11 S737854. If you have queries relating to the TOS, please email us at ________.
We may modify the TOS from time to time without prior notice. You should check back regularly to review the updated TOS.
- Our working hours are from Mondays to Saturdays 8.30am to 6.30pm, weekends and public holidays (unless otherwise stated).
- For all enquiries, kindly fill up and submit the Other enquires form and we'll get back to you within 1 - 2 working days.
2. TERMS OF SALE
- By placing an order with CK DIY, you are offering to purchase a product. All information provided to us should be true and accurate, and in doing so, you are the authorized user of the payment method provided.
- CK DIY reserves all rights to cancel any orders without prior notice if the product(s) in question is out of stock.
- All orders placed on the website cannot be modified or cancelled without the notifying CK DIY- we reserve all rights to refuse any modification or cancelling of orders.
- For modifying or cancelling of orders, cancel, do call /message/ whatsapp us at 8160 0220 or email us at ______ to cancel your orders 48 hours prior to your selected delivery date and time. Cancellation of normal orders will be charged at $20, express delivery will be charged at $40.
- We also reserve the right to limit the number of items ordered, and to refuse service to you without prior notification.
3. LOCAL DELIVERY
- All local orders are handled and delivered by in-house delivery. Delivery will take place on Mondays to Saturdays between 9am to 5pm. We do not offer time slot delivery.
- Local delivery fees are charged on a flat-rate basis of $30 per delivery. Free delivery for $100 & above, delivery time is from 9am to 5pm, items will be delivered in 3 days.
- Express delivery on the same day (if order is made before 11am) or the next morning, do call /message/ whatsapp us at 8160 0220, do note there will be an additional $20 surcharge. Delivery after 5pm would have an additional surcharge of $12.00
- In the event that a part of your purchases is unavailable and removed from your order regardless of any reasons, the shipping charges will not be reimbursed and any one-time promotional codes utilised will not be applicable to your next order. Delivery into customer's premise shall be at the sole request of the respective customer, and CK DIY shall not be responsible for any damages within the premises.
- In any event the customer fails to receive the goods on the specified date/time, he/she may choose to do a self-collection at our warehouse or make payment for re-delivery.
- In the event that an item lists an incorrect price, CK DIY reserves the right to refuse or cancel any orders placed for the incorrect price, regardless of whether the order is being or had been processed.
- We accept Cash on Delivery, Cheque payment and PayPal.
All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid thirty days from the date of invoice via collection
- Returns received after the stipulated timeframe (7 working days for local) will be duly rejected.
- Rejected returns that are not claimed within 7 working days from the date of the notification email will be forfeited without prior notice.
- We do not provide Cash Refunds for Returns.
- Merchandise is the customer’s responsibility until the package reaches our warehouse. Please ensure that the package is returned via a traceable mode of shipping.
- Do check your items upon delivery, refund is subjected to approval on our side.
- CK DIY will not provide any Returns should you purchase our merchandise from a third party or any other party.
6. DEFECTIVE / INCORRECT MERCHANDISE
- We would like to extend our sincere apologies for any defective or incorrect merchandise sent.
- In such cases, please drop us an email with a clear snapshot of the defect or incorrect item at _______ within 5 working days of receipt. Emails received after the period will be deemed invalid. More information will be disclosed by our Customer Service team.
7. DISCOUNT / PROMOTIONAL CODES
- In order to utilise a discount code on your order, please ensure to enter and apply the code before completing the check out process.
- No refunds will be made for cases where you have failed to enter the discount code after the order has been confirmed.
- Orders placed using discount codes are strictly not applicable for any exchanges and returns. Rejected returns are subjected to relevant shipping charges to facilitate re-shipment of the merchandise.
- Expiry dates of discount codes are strictly non-extendable.
8. PRODUCT IMAGES
- Product outlook may differ from the picture in the CK DIY.com webstore. CK DIY do ask for your understanding however we are not responsible for any returns due to differ in actual products that could appear slightly different from the original.
9. SALE PRODUCTS
- Sale products purchased from the sale page are strictly non-exchangeable, non-returnable and non-refundable.
Your privacy and security are highly important to us at CK DIY. We are committed to ensuring your privacy by respecting the confidentiality of the personal information that you may provide us through the website. The information we receive directly from you when you place an order with us – such information includes your name, address, email address, contact number and other details. Please be assured that such data will be used solely to facilitate site management and the execution of orders.
We will not disclose any information regarding our customers to any third parties apart from where it is part of providing a service to you – this includes arranging for a product to be sent to you, carrying out credit and other security checks for the purpose of customer research, or when you have given us your permission to do so.
If you prefer not to receive marketing emails from www.ckdiy.com, please let us know by emailing us at ____.
Copyright and other relevant intellectual property rights exists on all text relating to the Company's services and the full content of this website.
NOTIFICATION OF CHANGES
Do note that at any time CK DIY reserve the right to amend, vary and change these terms and conditions at our discretion without any notice to you each time you use the CKdiy.com.
The terms and conditions stated above form part of the Agreement between the Customers and us. One’s accessing of this website and/or undertaking of a transaction indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions.
Thank you for shopping with CK DIY