Welcome!

Faq

1. About us

2. General Enquires

i. Do we do delivery?

1. Free delivery for $100 & above, delivery time is from 9am to 5pm, items will be delivered in 3 days

2. Express delivery on the same day (if order is made before 11am) or the next morning do call /message/ whatsapp us at 8160 0220, do note there will be an additional $20 surcharge

ii. Express delivery

1. Express delivery on the same day (if order is made before 11am) or the next morning do call /message/ whatsapp us at 8160 0220, do note there will be an additional $20 surcharge

iii. Pick up

Pick up would be free! Do note under remarks which day and timing you would like to pick up your items.

iv. Where are we located?

39 woodlands close #01-11 Singapore 737854

3. Ordering online

i. How to order online?

1. To start, register an account with us! Registered already? Skip to step 3!

2. How to register?

Details Needed:

a. For Company

i. Company Email

ii. Contact Number

iii. Company Address

iv. Company Registration Number

v. Credit Term Sales are subjected to approval

b. For Individual

i. An email

ii. Contact Number

iii. Home Address

3. Sign into your webstore account

Select the product that you want, choose the quantity and click ‘Add to cart’. Do note some items are CHEAPER IN BULK! Or there are FREE GIFT with the purchase of certain quantity!

Do take note of our monthly promotion! Sign up with our newsletters! You may also adjust the quantity or remove items once they are in your

4. Click checkout once you have added all desired product

5. Enter your delivery address, select the deliver timing and click next. Do note to choose the correct delivery address as your desired delivery address may not be your registered address with us!

6. On the next page, do select “installation or minor renovation” if needed!. Under remarks, do let us know if you have any requirement. Lastly, click ‘Place Order’ and you are done!

7. You will receive an order confirmation shortly via your registered email. You can also check your Order History to ensure that your order has been processed.

8. For express deliver! Do give us a call /message/ whatsapp us at 8160 0220 or email us at ______.

ii. Do I need to create an account to purchase?

Yes, you would need to create an account with us.

iii. Forgot password?

Under other enquires, select forgot password, a email with your new password will be emailed to your registered email.

iv. How long will it take to process my order?

Normal orders would take 1 to 3 days to be delivered to your desired location. For express delivery do give us a call /message/ whatsapp us at 8160 0220 or email us at ______.

v. Payment modes

1. Paypal

2. Cash on Delivery/ Cheque on Delivery

3. Credit Term Sales – subjected to approval

4. Cancelling of order

1. Yes, you may cancel, do call a call /message/ whatsapp us at 8160 0220 or email us at ______ to cancel your orders 48 hours prior to your selected delivery date and time. Cancellation of normal orders will be charged at $20, express delivery will be charged at $40.

5. Product

i. Unable to find your desired product?

Under other enquires, do send us your desired product name and brand, a photo of your desired item will be great!

ii. Warranty

1. Warranty only applies for power tools and machines, duration of product warrant varies, do note when purchasing.

2. Warranty do not apply for normal wear and tear, accident/negligence usage, or alternation to the product

iii. Refund of items

Do check your items upon delivery, refund is subjected to approval on our side.

6. Other enquires